RETURN & REFUND POLICY

Last Updated: June 26, 2026

This Return & Refund Policy is incorporated into and subject to the full Terms and Conditions of Sale (including the Assumption of Risk and Specific Warnings). By requesting a return or refund, Buyer acknowledges that the warnings and assumption of risk remain in full force and effect.

1. Return Window

Buyer has 15 days from the date of delivery (per shipping company tracking records) to initiate a return request. Requests after 15 days will not be accepted.

2. Return Shipping Costs

Buyer is solely responsible for all return shipping costs and must use a trackable method. Keep proof of return shipping.

3. Refunds for Unopened Products

If returned unopened, unused, and in original sealed condition within 15 days, Buyer receives a refund of the item value as listed on the original invoice. Refunds are issued in the original payment method. Stablecoin purchases are refunded in USD equivalent to the invoice total at time of purchase.

4. Refunds / Store Credit for Opened Products

Opened or used products are not eligible for cash or stablecoin refund. Store credit only (equal to item value on original invoice) may be issued at Seller’s reasonable discretion. Store credit is non-transferable.

5. Wrong Item Received

Contact Seller immediately. Return the incorrect item unopened and untampered within 15 days. Buyer pays return shipping. Upon verification, Seller will ship the correct item at no additional charge.

6. Lost or Undelivered Shipments

Seller’s responsibility ends upon tender to the Courier. If tracking shows non-delivery, Buyer should first contact the Courier to investigate and file a claim. Seller is under no obligation to reship or refund. However, if Buyer forwards written claim documentation from the Courier, Seller may, at its sole and absolute discretion, elect to reship or issue store credit.

7. Product Inspection & Rejection Rights

All returned products are subject to inspection. Seller reserves the right to reject returns showing signs of tampering, misuse, or damage caused by Buyer, or if not returned per instructions. No refund or credit will be issued in such cases.

8. Important Notes

This policy applies only to products purchased directly from The New CAPITAList LLC (dba Mr Nice. Returns do not waive any warnings, disclaimers, or assumption of risk in the Terms and Conditions. All decisions regarding returns, refunds, or store credit are final once processed.

For questions, contact customer support during regular business hours at

The New CAPITAList LLC (dba Mr Nice Ky)

1292 High St #1016
Eugene, OR 97401-3238

Phone: (844) 744-9646 ext. 869
Email: support@mrnicekykratom.com
Website: MrNiceKyKratom.com